Terms & Conditions

1. Agreement to the Terms

These Terms apply to all interactions with the website and services provided by Isla Lab Products, LLC (collectively, “Services”). By using our site, you accept and agree to these Terms.

2. Products and Services

We specialize in distribution of clinical laboratory equipment, consumables, and related technical support across Puerto Rico and the Caribbean. Orders are subject to acceptance and inventory availability.

3. Orders and Pricing

• Prices displayed are in USD (or local currency where applicable).
  
  
• Payment is due at the time of order unless credit terms are established.
  
  
• We reserve the right to correct pricing errors or refuse orders.
  
  

4. Shipping and Delivery

• Delivery timelines depend on product availability and shipping destination.
  
  
• Risk of loss transfers to you upon delivery of products to the carrier.
  
  

5. Warranty & Service Agreements

• Manufacturer warranties apply to products.
  
  
• We offer service agreements—covering labor, parts, travel, and preventive maintenance—on various equipment.
  
  

6. Returns & Refunds

Return policies are handled per product type and manufacturer instructions. Contact customer service to initiate returns.

7. Intellectual Property

All content on the site, including logos, text, images, and branding, is copyrighted by Isla Lab Products, LLC or respective third parties.

8. Limitation of Liability

To the extent allowed by law, we will not be liable for indirect, incidental, or consequential damages. Our maximum liability is limited to the purchase price paid for the relevant Products.

9. Indemnification

You agree to indemnify Isla Lab Products, LLC from any claims or liabilities arising from your misuse of the website or breach of these Terms.

10. Governing Law

These Terms will be governed by the laws of the Commonwealth of Puerto Rico. Any disputes will be resolved in court in Puerto Rico.

11. Changes to Terms

We may update these Terms at any time. Changes take effect upon posting. Continued use indicates acceptance.

12. Contact

For questions related to these Terms, reach out via:
Email: terms@islalab.com; contactus@islalab.com
Phone: (787) 792‑2222