Our Field Service Representatives (FSR’s) are trained and certified by the manufacturing company of the products we represent.
- Isla Lab site service from 7:30am to 4:30pm, Monday thru Friday.
- Service agreements for all our systems (parts, labor, travel and preventive maintenance).
- 24 hour, 7 days a week technical service agreement.
- Personalized service agreements adapted to the needs of your business.
- Fixed service rates based on customer location.
Our Application Specialists are medical technologists that have been trained and certified by the manufacturer companies.
- Configuration and support for the implementation of new analyzers.
- Training for future users.
- Troubleshooting of reagent, calibration, and quality control issues.