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For Sales & Support

787.792.2222

Services

SALES:

Sales Department

Our sales force is committed to understanding the unique needs of our customers. Our representatives have expertise not only in our wide array of products but also in logistics. They provide a vital link between the client and the products they use.

Phone: (787) 792-2222 ext.2302-2308
Fax: (787) 793-4943

sales@islalab.com

Vendor
Region
Phone Number
Jaime Ramos
Metro
North
Northwest
West
(787)505-0196
Rosa Olmo
Metro
North
Northeast
(787)690-0734
Blanca del Valle
South
Central-South
Southwest
(787)505-0194
Yanel Peña Metro
Central-East
Southeast
(787)644-9355
Solangie Sanabria Medical Devices
(787)479-9065
Angel Fontan
Caribbean
Central America
(787)505-0195

ORDERS:

Customer Service

Our customer service representatives are trained in providing unparalleled customer support in a fast yet professional manner, by providing answers, placing orders, and exceeding their expectations

customerservice@islalab.com 

Phone:
(787) 792-2222 or
1  (800) 981-7874 ext. 2315 - 2317 (Local calls)
(787)  792-2222 ext.2300 (Caribbean customers)

Fax:(787) 781-4462 (Customer Service)

 

Emails:
ordenes@islalab.com
(for Puerto Rico, Vieques and Culebra.)

caribbeanorders@islalab.com
(Caribbean Islands)

TECHNICAL AND PROFESSIONAL SERVICES:

Customer Service Coordinators

Our customer service representatives provide unparalleled customer support.

Phone: (787) 792-2222 ext. 2403, 2405

Fax: (787) 273-2232

Email: serviciostecnicos@islalab.com

Field Service Representatives:

Our Field Service Representatives (FSR’s) are trained and certified by the manufacturing company of the products we represent.

We provide:

- Isla Lab site service from 7:30am to 4:30pm, Monday thru Friday.

- 24 hour, 7 days a week technical service agreement.

- Service agreements for all our systems (parts, labor, travel and preventive maintenance).

- Personalized service agreements adapted to the needs of your business.

- Fixed service rates based on customer location.

Application Specialists

Our Application Specialists are medical technologists that have been trained and certified by the manufacturing companies.

We provide:

- Configuration and support for the implementation of new analyzers.

- Training for future users.

- Troubleshooting of reagent, calibration, and quality control issues.

DEPARTMENTS:

Purchasing Department

Our Purchasing Department assures there is a vast supply of products in Isla Lab’s Distribution Center.

Plus:

- Analyzes customer product usage/demand.

- Analyzes manufacturer product supply lots & expiration dates.

- Increases stock prior to hurricane and winter seasons to ensure safe inventory levels.

- Establishes standing orders for lot sensitive products.

-  Handles logistics for refrigerated, room temperature, dangerous goods shipments via air domestic and international.

Distribution Center

Our Distribution Center is strategically located in the Metropolitan Area near the Puerto Rico International Airport Luis Munoz Marin:

- Over 11,000 Sq. Ft. of storage space 

- Walk-in coolers with redundant air handling units

- Seven transport units with state-of-the-art refrigeration units with GPS location and temperature monitoring 

- Temperature monitoring/recording systems with alarm communications

- Underground gasoline tank 

- Two stand-by diesel fuel generators

Quality Department

Our Quality Department ensures that products are handled, distributed, and serviced following manufacturer and regulatory requirements. Compliance is our focus. As manufacturer representatives, we act quickly and methodically to communicate product and equipment risks to our clients and users.

Phone: (787) 792-2222 ext. 2500, 2506

Fax: (787) 793-4943

Email: qualitysystems@islalab.com